General

These terms and conditions will apply to all transactions placed online or by www.aquabathroomsdirect.co.uk.  Please read carefully before placing any order.  All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales.  Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephoning our showroom.  All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo.  If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.  No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at 15.0% .  To calculate the tax free value of the goods divide the price shown by 1.15.

Delivery - Internet Orders Only

Dependant upon the product you have chosen to buy, we will make delivery in either one of two ways. If the goods you have selected are small and are not fragile then we will send them via a parcel carrier but if the goods are bigger and are fragile then we will send them via a pallet company.

Whichever form of delivery it is please do not arrange a plumber to come to install the goods until after the goods have arrived and you have inspected them.

Please select one of the following two options so that we can explain to you in further detail about each form of delivery:

Parcel

If the delivery address is in Great Britain (ie England, Scotland and Wales) then the cost is £10 and your goods should arrive within 5 working days. If any item is out of stock or if the product you have ordered is a non-stock item then we will contact you by telephone or email as soon as possible to let you know how long delivery is likely to be.

Free delivery is only available to delivery addresses in Great Britain (ie England, Scotland and Wales).  Please contact us on 01452 613221 to discuss delivery options if you require delivery outside of Great Britain.

If you're not in at the time then don't worry as the parcel carrier company will attempt to deliver it again on a second occasion. If you're not around for the second delivery then they'll leave a card in order that you can collect it from your nearest collection point at your convenience.

We're afraid that it's not possible currently to organise a specific date and time for the delivery of your parcel, although the parcel carrier company will attempt delivery on two occasions before they store it in their depot so you can collect it from them at your convenience.

It is vitally important that you check the goods thoroughly on the day of delivery for any damages and inform us within 48 hours of delivery if there are. The packaging used is designed to ensure the product arrives in good condition but for your own peace of mind, in any case where goods may have been damaged in transit, please make a note on the delivery papaerwork of any obviously damaged or dented packaging. Failure to inform us within 48 hours means that we are unable to make a claim against either the carrier company or the manufacturer. We are very strict about this as it ensures we are able to maintain our very competitive prices. In the unlikely event that this should happen then please refer to the section headed Returning Policy.

Whilst we will do everything we possibly can to meet the timescales that we have indicated to you, there may be occasions when we will be unable to do this through circumstances that are out of our control. We will do our best to keep you informed of progress with your order but if it takes longer than 28 days to satisfy then we will offer you a full refund.

Pallet

If the delivery address is in Great Britain (ie England, Scotland and Wales) then the cost is £45 or free if your order value is over £250. Your goods should arrive within 5 working days but If any item is out of stock or if the product you have ordered is a non-stock item then we will contact you as soon as possible to let you know how long delivery is likely to be.

Free delivery is only available to delivery addresses in Great Britain (ie England, Scotland and Wales).  Please contact us on 01452 613221 to discuss delivery options if you require delivery outside of Great Britain.  If you're receiving a pallet we will arrange a convenient date when you'll be in but if you are not available on that agreed date and time then we will need to redeliver which will incur an additional delivery charge of £45 to you.

If you're receiving a pallet we will arrange a convenient date when you'll be in but if you are not available on that agreed date and time then we will need to redeliver which will incur an additional delivery charge of £45 to you.  We will contact you before the anticipated delivery to organise a convenient date.

The driver will deliver the pallet to your door, complete with all its packaging. The driver is not insured to take the goods inside the premises or upstairs, so you will need to make arrangements to get the items to their point of installation.

It is vitally important that you check the goods thoroughly on the day of delivery for any damages and inform us within 48 hours of delivery if there are. The packaging used is designed to ensure the product arrives in good condition but for your own peace of mind, in any case where goods may have been damaged in transit, please make a note on the delivery papaerwork of any obviously damaged or dented packaging. Failure to inform us within 48 hours means that we are unable to make a claim against either the carrier company or the manufacturer. We are very strict about this as it ensures we are able to maintain our very competitive prices. In the unlikely event that this should happen then please refer to the section headed Returning Policy.

Whilst we will do everything we possibly can to meet the timescales that we have indicated to you, there may be occasions when we will be unable to do this through circumstances that are out of our control. We will do our best to keep you informed of progress with your order but if it takes longer than 28 days to satisfy then we will offer you a full refund.

Missing Goods

You should check the order within 48 hours of delivery and in the unlikely event that there's something missing then get in contact with us in writing immediately in order that we can sort it out.

Cancellation

Just let us know in writing before we despatch the goods and we will give you a full refund. If the goods you ordered were non-stock and hence were bought expecially for you, then we will have discussed with you at the time of order that these goods are non-refundable.

You can cancel your order, in writing, for any reason, at any time within 14 days of delivery as long as you haven't used the items and the packaging is in good order. Please note that if you write our address all over the product packaging then the product us no longer in a resaleable condition and you will not be refunded. You will need to adhere to our returns policy in order that we will be able to process a refund. Please note that you will have to bear the cost of returning the items to us yourself.

Returns Policy

All returns must be made with a completed returns form. This can be downloaded by clicking here. Fill in the necessary details on the form and send it back to us. We'll then be in touch with you to let you know the best way to proceed. We appreciate that this can be a frustrating time for you so to make things simpler and more efficient we ask that you to stick to our simple process so as not to compound your potential frustrations further.

If the goods are faulty then it won't cost you anything to return them.  All we would ask is that if the item(s) is to be returned by parcel carrier that you pay the cost of carriage initially and we'll reimburse you the cost of carriage if the goods are deemed to be faulty.

We'll chat to you about that at the time we are making the arrangements for the return of the faulty one but rest assured we understand the importance of getting a new item to you as soon as possible. By the way, don't forget that we advise you not to arrange a plumber to come to install the goods until after the goods have arrived and you have inspected them. It's good advice given after having had many years within the bathroom industry!

Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of MRN Business Solutions Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to [MRN Business Solutions,  Unit 11 Bamel Way, Gloucester Business Park, Brockworth, Glos GL3 4BH, 01452 613221or email enquiries@aquabathroomsdirect.co.uk and we will reply within five working days of receipt.

Security and Privacy Policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

To verify your secure connection look for a gold key or padlock on your screen. This is normally displayed as a broken key or open padlock. When you are viewing a secure page the key changes to a solid key or the padlock snaps shut confirming a secure connection. You will also notice that the address line in your browser window changes from http:// to https://

We use the leading online payment processor Protx. Protx's e-commerce payment and security services are amongst the most advanced in the industry, employing secure sockets layer (SSL) technology during the online ordering process to protect your payment card information. Every transaction processed is checked using Protx fraud control systems in order to vaildate the authenticity of your payment card and detect indicators of possible fraudulent use, such as incorrect address or CV2 number.

When you enter your credit card details, everything you type is instantly encrypted, making it indecipherable, by the Protx security systems. At no time is your credit card number emailed or made accesible to anyone at Aquabathroomsdirect.co.uk.

Copyright ©

The contents of this site and other publications from Aquabathroomsdirect.co.uk are owned or licensed to MRN Business Solutions or are used with permission by the owner, Reproduction strictly by permission only.